{"id":22812,"date":"2023-09-28T03:26:30","date_gmt":"2023-09-28T03:26:30","guid":{"rendered":"https:\/\/microloannexus.com\/news\/delta-ceo-says-carrier-went-too-far-in-skymiles-changes-promises-modifications-after-frequent-flyer-backlash\/"},"modified":"2023-09-28T03:26:32","modified_gmt":"2023-09-28T03:26:32","slug":"delta-ceo-says-carrier-went-too-far-in-skymiles-changes-promises-modifications-after-frequent-flyer-backlash","status":"publish","type":"post","link":"https:\/\/microloannexus.com\/?p=22812","title":{"rendered":"Delta CEO says carrier went &#8216;too far&#8217; in SkyMiles changes, promises modifications after frequent flyer backlash"},"content":{"rendered":"<div id=\"RegularArticle-ArticleBody-6\" data-module=\"ArticleBody\" data-test=\"articleBody-2\" data-analytics=\"RegularArticle-articleBody-6-2\"><span class=\"HighlightShare-hidden\" style=\"top:0;left:0\"><\/span><\/p>\n<div class=\"group\">\n<p><span class=\"QuoteInBody-quoteNameContainer\" data-test=\"QuoteInBody\" id=\"RegularArticle-QuoteInBody-1\">Delta Air Lines<span class=\"QuoteInBody-inlineButton\"><span class=\"AddToWatchlistButton-watchlistContainer\" id=\"-WatchlistDropdown\" data-analytics-id=\"-WatchlistDropdown\"><button class=\"AddToWatchlistButton-watchlistButton\" aria-label=\"Add To Watchlist\" data-testid=\"dropdown-btn\"><span class=\"AddToWatchlistButton-addWatchListFromTag\"><\/span><\/button><\/span><\/span><\/span> CEO Ed Bastian said the airline will make &#8220;modifications&#8221; in the next few weeks to its loyalty program after a recently announced overhaul that would make it more expensive for many travelers to earn elite status and get into airport lounges was met with a backlash from customers.<\/p>\n<p>&#8220;No question we probably went too far,&#8221; Bastian said at the Rotary Club of Atlanta on Monday.<\/p>\n<p>The program changes, which Delta unveiled earlier this month, would reward customers with elite status based on how much they spent, a model similar to that of <span class=\"QuoteInBody-quoteNameContainer\" data-test=\"QuoteInBody\" id=\"RegularArticle-QuoteInBody-2\">American Airlines<span class=\"QuoteInBody-inlineButton\"><span class=\"AddToWatchlistButton-watchlistContainer\" id=\"-WatchlistDropdown\" data-analytics-id=\"-WatchlistDropdown\"><button class=\"AddToWatchlistButton-watchlistButton\" aria-label=\"Add To Watchlist\" data-testid=\"dropdown-btn\"><span class=\"AddToWatchlistButton-addWatchListFromTag\"><\/span><\/button><\/span><\/span><\/span>, and reduce access to Delta popular airport Sky Club lounges for many <span class=\"QuoteInBody-quoteNameContainer\" data-test=\"QuoteInBody\" id=\"RegularArticle-QuoteInBody-3\">American Express<span class=\"QuoteInBody-inlineButton\"><span class=\"AddToWatchlistButton-watchlistContainer\" id=\"-WatchlistDropdown\" data-analytics-id=\"-WatchlistDropdown\"><button class=\"AddToWatchlistButton-watchlistButton\" aria-label=\"Add To Watchlist\" data-testid=\"dropdown-btn\"><span class=\"AddToWatchlistButton-addWatchListFromTag\"><\/span><\/button><\/span><\/span><\/span> cardholders.<\/p>\n<p><span class=\"QuoteInBody-quoteNameContainer\" data-test=\"QuoteInBody\" id=\"RegularArticle-QuoteInBody-4\">JetBlue Airways<span class=\"QuoteInBody-inlineButton\"><span class=\"AddToWatchlistButton-watchlistContainer\" id=\"-WatchlistDropdown\" data-analytics-id=\"-WatchlistDropdown\"><button class=\"AddToWatchlistButton-watchlistButton\" aria-label=\"Add To Watchlist\" data-testid=\"dropdown-btn\"><span class=\"AddToWatchlistButton-addWatchListFromTag\"><\/span><\/button><\/span><\/span><\/span> tried to capitalize on some customers&#8217; anger over Delta&#8217;s changes by offering frequent-flyer status matching, saying &#8220;we&#8217;ve made it easy for you to cozy up to a new loyalty program and see where it goes.&#8221;<\/p>\n<p>Delta has been grappling with a surge in elite travelers, bolstered by pandemic and post-pandemic spending, and swarms of travelers trying to get into its lounges, leading to long lines for many customers. The airline and rivals including American and <span class=\"QuoteInBody-quoteNameContainer\" data-test=\"QuoteInBody\" id=\"RegularArticle-QuoteInBody-6\">United<span class=\"QuoteInBody-inlineButton\"><span class=\"AddToWatchlistButton-watchlistContainer\" id=\"-WatchlistDropdown\" data-analytics-id=\"-WatchlistDropdown\"><button class=\"AddToWatchlistButton-watchlistButton\" aria-label=\"Add To Watchlist\" data-testid=\"dropdown-btn\"><span class=\"AddToWatchlistButton-addWatchListFromTag\"><\/span><\/button><\/span><\/span><\/span> have been racing to build bigger airport lounges to cater to swelling numbers of big spenders.<\/p>\n<p>Bastian said the airline will announce the updated program changes in the coming weeks. A Delta spokesman declined to comment further on the changes.<\/p>\n<p>&#8220;It&#8217;s gotten to the point, honestly, where we have so much demand for our premium product and services that are far in excess of our ability to serve it effectively in terms of our assets,&#8221; Bastian said.<\/p>\n<p>He said that over Covid, the airline has doubled the number of Diamond Medallion status members.<\/p>\n<p>David Neeleman, CEO of Breeze Airways and founder of JetBlue, told CNBC on Wednesday that he has Delta Medallion status and that he tries to use Delta&#8217;s airport lounges but that sometimes &#8220;there&#8217;s a big line and it&#8217;s not worth it.&#8221;<\/p>\n<p>Delta last year announced several changes to crack down on overcrowding at the clubs, such as barring employees\u00a0from using them when flying standby with company travel privileges, even if they had qualifying credit cards. The Atlanta-based carrier also\u00a0raised prices\u00a0for club memberships for regular customers.<\/p>\n<\/div>\n<div role=\"region\" aria-labelledby=\"Placeholder-ArticleBody-Video-107283997\">\n<div role=\"button\" tabindex=\"0\" id=\"Placeholder-ArticleBody-Video-107283997\" class=\"PlaceHolder-wrapper\" data-vilynx-id=\"7000311579\" data-test=\"VideoPlaceHolder\">\n<div class=\"InlineVideo-videoEmbed\" id=\"InlineVideo-0\" data-test=\"InlineVideo\">\n<div class=\"InlineVideo-wrapper\">\n<div class=\"InlineVideo-inlineThumbnailContainer\"><span class=\"InlineVideo-videoButton\"><\/span><span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Read the full article <a href=\"https:\/\/www.cnbc.com\/2023\/09\/28\/delta-ceo-says-carrier-went-too-far-in-skymiles-changes-promises-modifications-after-frequent-flyer-backlash.html\" target=\"_blank\" rel=\"noopener\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delta Air Lines CEO Ed Bastian said the airline will make &#8220;modifications&#8221; in the next few weeks to its loyalty program after a recently announced overhaul that would make it more expensive for many travelers to earn elite status and get into airport lounges was met with a backlash from customers. &#8220;No question we probably<\/p>\n","protected":false},"author":1,"featured_media":22813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[],"class_list":{"0":"post-22812","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delta CEO says carrier went &#039;too far&#039; in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus<\/title>\n<meta name=\"description\" content=\"Delta Air Lines CEO Ed Bastian said the airline will make &quot;modifications&quot; in the next few weeks to its loyalty program after a recently announced overhaul\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/microloannexus.com\/?p=22812\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delta CEO says carrier went &#039;too far&#039; in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus\" \/>\n<meta property=\"og:description\" content=\"Delta Air Lines CEO Ed Bastian said the airline will make &quot;modifications&quot; in the next few weeks to its loyalty program after a recently announced overhaul\" \/>\n<meta property=\"og:url\" content=\"https:\/\/microloannexus.com\/?p=22812\" \/>\n<meta property=\"og:site_name\" content=\"Micro Loan Nexus\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-28T03:26:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-28T03:26:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/09\/106407322-1582596544953deltagettyimages-1188709283.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"News Room\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"News Room\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/microloannexus.com\/?p=22812#article\",\"isPartOf\":{\"@id\":\"https:\/\/microloannexus.com\/?p=22812\"},\"author\":{\"name\":\"News Room\",\"@id\":\"https:\/\/microloannexus.com\/#\/schema\/person\/e2d3b62d35ac325be68540d68dc6660a\"},\"headline\":\"Delta CEO says carrier went &#8216;too far&#8217; in SkyMiles changes, promises modifications after frequent flyer backlash\",\"datePublished\":\"2023-09-28T03:26:30+00:00\",\"dateModified\":\"2023-09-28T03:26:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/microloannexus.com\/?p=22812\"},\"wordCount\":398,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/microloannexus.com\/#organization\"},\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/microloannexus.com\/?p=22812#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/microloannexus.com\/?p=22812\",\"url\":\"https:\/\/microloannexus.com\/?p=22812\",\"name\":\"Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus\",\"isPartOf\":{\"@id\":\"https:\/\/microloannexus.com\/#website\"},\"datePublished\":\"2023-09-28T03:26:30+00:00\",\"dateModified\":\"2023-09-28T03:26:32+00:00\",\"description\":\"Delta Air Lines CEO Ed Bastian said the airline will make \\\"modifications\\\" in the next few weeks to its loyalty program after a recently announced overhaul\",\"breadcrumb\":{\"@id\":\"https:\/\/microloannexus.com\/?p=22812#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/microloannexus.com\/?p=22812\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/microloannexus.com\/?p=22812#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/microloannexus.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Delta CEO says carrier went &#8216;too far&#8217; in SkyMiles changes, promises modifications after frequent flyer backlash\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/microloannexus.com\/#website\",\"url\":\"https:\/\/microloannexus.com\/\",\"name\":\"Solutions For Real\",\"description\":\"Latest Finance News and Updates\",\"publisher\":{\"@id\":\"https:\/\/microloannexus.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/microloannexus.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/microloannexus.com\/#organization\",\"name\":\"Solutions For Real\",\"url\":\"https:\/\/microloannexus.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/microloannexus.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/sf-logo-1.png\",\"contentUrl\":\"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/sf-logo-1.png\",\"width\":690,\"height\":64,\"caption\":\"Solutions For Real\"},\"image\":{\"@id\":\"https:\/\/microloannexus.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/microloannexus.com\/#\/schema\/person\/e2d3b62d35ac325be68540d68dc6660a\",\"name\":\"News Room\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/microloannexus.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/avatar_user_1_1691264579-96x96.png\",\"contentUrl\":\"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/avatar_user_1_1691264579-96x96.png\",\"caption\":\"News Room\"},\"sameAs\":[\"https:\/\/microloannexus.com\"],\"url\":\"https:\/\/microloannexus.com\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus","description":"Delta Air Lines CEO Ed Bastian said the airline will make \"modifications\" in the next few weeks to its loyalty program after a recently announced overhaul","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/microloannexus.com\/?p=22812","og_locale":"en_US","og_type":"article","og_title":"Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus","og_description":"Delta Air Lines CEO Ed Bastian said the airline will make \"modifications\" in the next few weeks to its loyalty program after a recently announced overhaul","og_url":"https:\/\/microloannexus.com\/?p=22812","og_site_name":"Micro Loan Nexus","article_published_time":"2023-09-28T03:26:30+00:00","article_modified_time":"2023-09-28T03:26:32+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/09\/106407322-1582596544953deltagettyimages-1188709283.jpg","type":"image\/jpeg"}],"author":"News Room","twitter_card":"summary_large_image","twitter_misc":{"Written by":"News Room","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/microloannexus.com\/?p=22812#article","isPartOf":{"@id":"https:\/\/microloannexus.com\/?p=22812"},"author":{"name":"News Room","@id":"https:\/\/microloannexus.com\/#\/schema\/person\/e2d3b62d35ac325be68540d68dc6660a"},"headline":"Delta CEO says carrier went &#8216;too far&#8217; in SkyMiles changes, promises modifications after frequent flyer backlash","datePublished":"2023-09-28T03:26:30+00:00","dateModified":"2023-09-28T03:26:32+00:00","mainEntityOfPage":{"@id":"https:\/\/microloannexus.com\/?p=22812"},"wordCount":398,"commentCount":0,"publisher":{"@id":"https:\/\/microloannexus.com\/#organization"},"articleSection":["News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/microloannexus.com\/?p=22812#respond"]}]},{"@type":"WebPage","@id":"https:\/\/microloannexus.com\/?p=22812","url":"https:\/\/microloannexus.com\/?p=22812","name":"Delta CEO says carrier went 'too far' in SkyMiles changes, promises modifications after frequent flyer backlash | Micro Loan Nexus","isPartOf":{"@id":"https:\/\/microloannexus.com\/#website"},"datePublished":"2023-09-28T03:26:30+00:00","dateModified":"2023-09-28T03:26:32+00:00","description":"Delta Air Lines CEO Ed Bastian said the airline will make \"modifications\" in the next few weeks to its loyalty program after a recently announced overhaul","breadcrumb":{"@id":"https:\/\/microloannexus.com\/?p=22812#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/microloannexus.com\/?p=22812"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/microloannexus.com\/?p=22812#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/microloannexus.com\/"},{"@type":"ListItem","position":2,"name":"Delta CEO says carrier went &#8216;too far&#8217; in SkyMiles changes, promises modifications after frequent flyer backlash"}]},{"@type":"WebSite","@id":"https:\/\/microloannexus.com\/#website","url":"https:\/\/microloannexus.com\/","name":"Solutions For Real","description":"Latest Finance News and Updates","publisher":{"@id":"https:\/\/microloannexus.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/microloannexus.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/microloannexus.com\/#organization","name":"Solutions For Real","url":"https:\/\/microloannexus.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/microloannexus.com\/#\/schema\/logo\/image\/","url":"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/sf-logo-1.png","contentUrl":"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/sf-logo-1.png","width":690,"height":64,"caption":"Solutions For Real"},"image":{"@id":"https:\/\/microloannexus.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/microloannexus.com\/#\/schema\/person\/e2d3b62d35ac325be68540d68dc6660a","name":"News Room","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/microloannexus.com\/#\/schema\/person\/image\/","url":"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/avatar_user_1_1691264579-96x96.png","contentUrl":"https:\/\/microloannexus.com\/wp-content\/uploads\/2023\/08\/avatar_user_1_1691264579-96x96.png","caption":"News Room"},"sameAs":["https:\/\/microloannexus.com"],"url":"https:\/\/microloannexus.com\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/posts\/22812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/microloannexus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22812"}],"version-history":[{"count":1,"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/posts\/22812\/revisions"}],"predecessor-version":[{"id":22814,"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/posts\/22812\/revisions\/22814"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/microloannexus.com\/index.php?rest_route=\/wp\/v2\/media\/22813"}],"wp:attachment":[{"href":"https:\/\/microloannexus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microloannexus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=22812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microloannexus.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=22812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}